We spend a great deal of time talking about the ideal situation – where the owner’s vision and values are built into the business from day one. But what do you do when a company has grown and has lost touch with their original values?Read more
A popular concept in business literature is to surround yourself with the smartest people you can find. The corollary to this belief is to always hire the smartest people. This is an idea that I endorse– to a degree.
Following are three times when hiring the smartest person can create more problems than they solve.Read more
Og Mandino says that one of the biggest determinants of success is persistence. Persistence is characterized by a willingness to keep putting in the time and keep trying. When you fail you get up and go again. Some days, this is harder than others.
I clearly remember one of those days. One of my clients was in the middle of a crisis that seriously endangered their ability to continue in business in the long run. I had nothing to do with how they arrived at this point; and I did not have the power to ensure that they could go on. It’s crushing and humbling, especially since I had invested myself in their business on an emotional level.Read more
If you don’t care whether your ethics training is resulting in any behavioral changes, please go ahead and lecture. If, however, you want your employees to be actively engaged in ethics training you might want to try something different.Read more
Sometimes my best insights come from hearing something I already know stated slightly differently by someone new. I had one of those moments this morning.
While reading Peak by Chip Conley I came across a simple innocuous sentence:Read more
A few years ago, an individual I’ll call Will purchased a small business. Because the previous owner was a control-freak, the culture in this company was not trust based.
- Employees were used to doing what they were told to do without questioning the orders. As a result they also tended to complain a great deal.
- Order was maintained by an extensive video system that was ostensibly to deter customer theft. However, since cameras were also placed in storage and work areas employees understood that they were not trusted either.
- Employees exhibited no personal initiative to do more than was asked as this activity had been penalized in the past. Therefore, performance was minimal.Read more
Anna is a lovely woman who inherited a job for which she does not currently have the knowledge and skills, but who has a large store of innate abilities and intelligence. This combination frequently leaves her feeling inadequate and scared of losing her job. In other words, she feels very vulnerable.Read more