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Emailed Development Plan?

Category: Newsletters

Karen,

 

This year my boss emailed me my individual development plan rather than handing it to me personally. Should I feel ‘less special’?

 

Dan, PA

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Culture Links the Internal and External Brand

Category: Internal Brand

The internal brand identifies what is important to an organization and why it exists. At RedKnight we talk about the internal brand as being made up of the vision, mission, values and company belief systems.

The external brand ultimately is how your customer perceives your company. It is influenced heavily by the company’s marketing message and the avenues it uses to spread the message. However, because experience impacts our perceptions more strongly and memorably than just words, the customer experience has an even stronger influence on the external brand.

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Reinstituting Values Based Leadership

Category: People

We spend a great deal of time talking about the ideal situation – where the owner’s vision and values are built into the business from day one. But what do you do when a company has grown and has lost touch with their original values?

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What are KSAs? And why should I care?

Category: Newsletters

Hi Karen:

 

We are in the process of restructuring and writing new job descriptions. Would you be able to provide any guidance in this area?  Especially regarding core competencies?  Thank you.

 

Linda, PA

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Small Biz is Different from Big Biz

Category: Strategy

Have you ever had that moment when you suddenly had a core belief proven to be accurate? Or perhaps found proof that it’s not only accurate but also more important than you realized?

 

I had one of those moments. While reading Corporate Lifecycles by Ichak Adizes, I had my belief that small businesses are different from larger organizations both confirmed and explained. I don’t want to bore you with all the geeky details (if you don’t think this is geeky I suggest you read the book or ask me more about it when you see me) so I will summarize it simply by stating:

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Written vs. Verbal Warnings

Category: Newsletters

Karen,

 

I found your last two newsletters on writing a written warning very helpful. Would you clarify when it’s appropriate to use a written warning vs. giving a verbal warning?

 

Paul, PA

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Hire the Smartest People You Can Find?

Category: People

A popular concept in business literature is to surround yourself with the smartest people you can find. The corollary to this belief is to always hire the smartest people. This is an idea that I endorse– to a degree.

 

Following are three times when hiring the smartest person can create more problems than they solve.

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